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FAQ


What area do you cover?
What does the price include?
What vehicles do you have?
Do infants count?
How much luggage can I take?
Do you have to have an infant or baby or child or booster seat?
What if the flight is early or delayed?
Will I be charged if my flight is delayed?
What happens if my flight is cancelled?
Where do I meet my driver when I land?
What if I cannot locate my driver?
What if I miss my flight?
What if my flight is diverted to another airport?
What is a special occasion surcharge?
What vehicles do you have?
Do I have to book online?
Will you meet us any time of the day?
Do I need to pay in advance?
Is your company licensed?
Can I pay cash?
Do you charge extra for credit card bookings?
Do I need to pay in advance?
How long have you been providing a private hire transfer service?
Which airports do you operate from?
Are your prices per car or per person?
How early do I need to book my car?
Do you do cruise ports transfers?
What is your refund & cancellation policy?
Do I need to pay extra for via journeys?
Do you charge extra on XMAS DAY 25/DEC, BOXING DAY 26/DEC, NEW YEARS EVE 31/DEC and NEW YEARS DAY 01/JAN?


Q:What areas do you cover?

A: We work out of all London airports and provide transfer services to anywhere in the UK.




Q: What does the price include?

  • Congestion charge
  • Traffic delays
  • Credit card processing fees
  • Booking fees




Q: What vehicles do you have?

A: The type of car depends on the number of passengers and baggage space required. It will be either a saloon car (up to 4 passengers), estate car (up to 4 passengers with additional luggage space) or an MPV (5-8 passengers). The majority of the fleet are Volkswagen cars. All cars are less than 4 years old and cleaned daily.




Q: Do infants count?

Yes. Infants are provided with baby seats if required but please specify this on the booking.




Q: How much luggage can I take?

A: The luggage space depends on the type of vehicle that you book. If you have a large amount of baggage, you can select a larger vehicle during the booking process.




Q: Do you have to have an infant or baby or child or booster seat?

A: No, but please request a baby seat on the booking form should you require one.




Q: What if the flight is early or delayed?

A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.




Q: Will I be charged if my flight is delayed?

A: No, we monitor flight times and arrive when you do.




Q: What happens if my flight is cancelled?

A: Contact us as soon as possible on +44 (0) 20 8902 0123. We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.




Q: Where do I meet my driver when I land?

A: The meeting point is detailed in the booking process and is also stated in the email confirmation. Generally it is the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.




Q: What if I cannot locate my driver?

A: Call our 24hr support line on +44 (0) 20 8902 0123, quoting your transfer order reference number or your name and our experienced staff will be able to assist.




Q: What if I miss my flight?

A: Contact us as soon as possible on +44 (0) 20 8902 0123. We will have monitored the flight as a result we will have despatched a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD, then you will be able to re-book later at no extra charge.




Q: What if my flight is diverted to another airport?

A: Contact us as soon as possible on +44 (0) 20 8902 0123. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.




Q: What is a special occasion surcharge?

A: Special occasion surcharge means Christmas, New Year day and roads affected by adverse weather such as snow, flood, landslide or an unusual event. You will be notified of any special occasions during the booking process and the charges.




Q: Do I have to book online?

A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44 (0) 020 8902 0123, lines are open 24 hours a day.




Q: Do I have to book online?

A: Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44 (0) 020 8902 0123, lines are open 24 hours a day.




Q: Will you meet us any time of the day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.




Q: Do I need to pay in advance?

A: No do not need to pay in advance. It is your convenience, If you wish to pay in advance while you are booking then you can pay through World Pay secure server or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.




Q: Is your company licensed?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire.




Q: Can I pay cash?

Yes. We accept Sterling, Euros and US dollars. Exchange rates are charged at current http://www.xe.com currency prices.




Q: Do you charge extra for credit card bookings?

A: No




Q: Do I need to pay in advance?

A: No. Where you elect to pay on arrival we will require card details to secure the booking.




Q: How long have you been providing a private hire transfer service?

A: Our management team between them has over 23 years of experience in passenger logistics. Our aim is to provide a service that is second to none. Our drivers are licenced and approved by Taxi and Private Hire (Licence No: 5508).




Q: Which airports do you operate from?

A: We work out of all major UK airports and provide transfer services to anywhere in the UK.




Q: Are your prices per car or per person?

A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.




Q: How early do I need to book my car?

A: We can provide service within 45 minutes, but the earlier you book the better, 24 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 20 8902 0123, lines open 24 hours a day.




Q: Do you do cruise ports transfers?

A: Yes, we do transfer to and from all major UK cruise ports.




Q: What is your refund & cancellation policy?

A: Please click here to view our refund & cancellation policy.





Q: Do I need to pay extra for via journeys?

A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.





Q: Do you charge extra on XMAS DAY 25/DEC, BOXING DAY 26/DEC, NEW YEARS EVE 31/DEC and NEW YEARS DAY 01/JAN?

A: Yes we do! we charge small fee on top of usual journey price on those days. if you want to know the exact price, please choose the required journey date on the booking form, then the price will pop-up.